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What’s Included in Managed IT Services?

A managed IT service is one of the best ways to boost the technological prowess of your business or organization. But what is included in a managed service? Whether or not you have an active IT team in your organization, a managed service can be a good way to bridge the gaps in your network or security infrastructure.

What's Included in Managed IT Services?

A managed service is essentially remote support for your organization for any of the various technological tools or devices the business uses. Managed services can serve many functions, from testing the network to overseeing network security to providing web hosting to managing a help desk. Most vendors for managed services will allow you to mix and match the services your organization needs. Some of the most common features include:

Remote Support

Remote support allows your organization to get help from IT experts at any time. As long as you have a stable internet connection, the managed service will be able to provide an IT expert to help you with your technology issue. Remote support works by allowing technicians to remotely access computers or devices using specialized software to troubleshoot your issue through the computer.

Remotes Service Monitoring

Remote service monitoring can minimize the downtime your business may experience with network outages or service interruptions. The ability to remotely monitor services ensures that your servers and workstations are running during critical business hours without interruption. Usually, the service works by implementing an automated system that detects critical services that have failed, which allows for remote technicians to respond to service interruptions more quickly.

Data Loss Prevention

Data loss prevention refers to the ability to protect and secure important business data that may be stored on your service. A data loss prevention tool will monitor certain types of data and ensure that the data stays in designated storage areas. If data is detected outside these storage areas, then technicians will be able to block the data from being transferred.

Mobile Device Management

Mobile devices are more vulnerable than technology that stays on business premises. For example, laptops, business cell phones, and tablets that are lost, damaged, or stolen may have data stored on the device that must be protected. If your business opts into mobile device management, technicians will be able to enable and disable devices remotely, help locate devices, and remotely wipe data from devices to prevent data loss or compromise.

Endpoint Protection

Endpoint protection is another essential role of managed services. Essentially, endpoint protection is a network security tool that offers antivirus and anti-malware protection. Software used for endpoint protection operates proactively to prevent data breaches and other security failures. If there is software running within your network that isn't recognized by endpoint protection security, the software will be isolated to protect your network from potentially harmful applications. Whether your organization is a small business or a large corporation, implementing managed services can be a good way to maintain the security and operational value of your business. Managed services can offer remote support, data loss prevention, and endpoint protection that will benefit your business. To learn more about IT solutions, contact Nextgen Solutions today.