Upcoming scheduled maintenance Notice As part of our commitment to continuous improvement, Nextgen Solutions will be implementing changes to our CoreNexa platform. During this maintenance window Nextgen Solutions engineers will be performing upgrades to support continued optimization of our Account Manager.  This maintenance will deploy improvements and changes to provide a better user experience for our customers. Please contact Support if […]

Install There are 3 ways to install the CoreNexa Mobile App: Using the UC Client: Log in to the UC client by opening a new tab in your web browser and navigating to https://voice.nxtgensol.net Under the Applications Module, select Mobile Download Scan the code using a QR Reader on your mobile device Using the QR […]

To initially set up voicemail, press the “message” key on your phone (or dial * and ext. number if you have a poly 301 or 320), and enter your password, which by default matches your extension number. At this point, you will be guided through the process of a first-time set-up. Follow the prompts to […]

For incoming calls to be placed into ques at least one agent must be logged in at all times. Once you have logged in there is no need to log out from a que. Once logged into the que you will receive calls unless you are currently making or receiving a call. In the event […]

To send a fax to someone else, first make sure you are sending your email from an address that you’ve authorized. If you are not sure if the address is authorized please contact us to confirm authorization. Write your email as follows: Address the email to 1<number>@faxhd.com – so for example, to send a fax […]

User authentication is the cornerstone of security and the fact is, passwords are, without doubt, the most common mechanism used. You make use of them to access everything – from your computers or mobile devices to networks and your operating systems.  The most commonly used passwords are names and date of births. Now, most systems have a […]