Voicemail Initial Setup and Use

by nxtgensol

Posted on September 30, 2021 at 12:03 PM



To initially set up voicemail, press the “message” key on your phone (or dial * and ext. number if you have a poly 301 or 320), and enter your password, which by default matches your extension number. At this point, you will be guided through the process of a first-time set-up. Follow the prompts to […]

Agent Ques & Login

by nxtgensol

Posted on September 30, 2021 at 12:02 PM



For incoming calls to be placed into ques at least one agent must be logged in at all times. Once you have logged in there is no need to log out from a que. Once logged into the que you will receive calls unless you are currently making or receiving a call. In the event […]

Sending Hosted Faxes

by nxtgensol

Posted on September 30, 2021 at 12:01 PM


To send a fax to someone else, first make sure you are sending your email from an address that you’ve authorized. If you are not sure if the address is authorized please contact us to confirm authorization. Write your email as follows: Address the email to 1<number>@faxhd.com – so for example, to send a fax […]